Returns & Refund Policy
Effective Date: 01-01-2025
Thank you for choosing Crop Gene Technology. We strive to provide you with the best products and services. Please read our Returns & Refund Policy carefully to understand our process and policies regarding exchanges and refunds.
1. General Policy
At Crop Gene Technology, we do not offer returns on any of our products. However, we do provide exchanges or refunds under specific circumstances as outlined below.
2. Eligibility for Exchange or Refund
You may be eligible for an exchange or refund if:
- The product delivered to you is damaged, defective, or incorrect.
- You report the issue within 7 days of receiving the product.
To process your request, you must provide:
- Proof of purchase (invoice or receipt).
- Clear photographs or videos showing the defect, damage, or incorrect product.
3. Process for Exchange or Refund
- Contact Us: Notify us within 7 days of receiving the product by emailing support@cropgenetechnology.com or calling us at +91 9974158285.
- Review of Request: Our team will review your request and confirm whether your product is eligible for an exchange or refund.
- Return Shipping: If eligible, we will provide instructions for returning the product (if required). Customers may be responsible for shipping costs unless the issue is due to our error.
- Exchange or Refund: Once the returned product is inspected and approved, we will:
- Send a replacement product in the case of an exchange.
- Issue a refund to your original payment method (processing times may vary).
4. Non-Eligible Cases
We do not offer exchanges or refunds in the following scenarios:
- The request is made after 7 days of receiving the product.
- The product has been used, damaged, or altered after delivery.
- Issues arise due to incorrect handling or storage of the product.
5. Refund Timeline
Refunds will be processed within 7-10 business days after approval. The actual time may vary depending on your payment method or financial institution.
6. Contact Information
If you have questions about our Returns & Refund Policy or need assistance, please contact us:
- Email: support@cropgenetechnology.com
- Phone: +91 9974158285
- Address: B-5/6 Premier Park, Near Bansari Textile Park, Pipodra, Ta: Mangrol, Dist: Surat
We appreciate your understanding and are committed to ensuring your satisfaction with our products and services. Thank you for trusting Crop Gene Technology!
