Orders are typically delivered within 5–7 business days after they are dispatched. Delivery times may vary depending on your location.

Yes, once your order is shipped, we will provide you with a tracking number to monitor your shipment.

Shipping charges depend on the product and delivery location. Exact charges will be displayed at checkout.

No, we do not accept returns. However, we provide exchanges or refunds for eligible cases such as damaged, defective, or incorrect products.

• Notify us within 7 days of receiving the product.
• Send us proof of purchase and photos/videos of the issue.
• Once approved, we will process the exchange or refund.

If the issue is due to our error (e.g., damaged or incorrect product), we will cover the return shipping cost. Otherwise, customers are responsible for the return shipping charges.

Refunds are typically processed within 7–10 business days after approval. The exact time may vary depending on your bank or payment provider.

We accept online payments through credit cards, debit cards, net banking, and UPI.

Yes, our website uses secure payment gateways to ensure your transactions are safe and Secure.

You can find detailed product descriptions on our website or contact us at info@cropgenetechnology.com for additional information.

Contact us immediately at support@cropgenetechnology.com or +91 9974158285, and provide details along with photos/videos of the defect. We will assist you in resolving the issue.

You can reach us via:

• Email: support@cropgenetechnology.com
• Phone: +91 9974158285
• Address: B-5/6 Premier Park, Near Bansari Textile Park, Pipodra, Ta: Mangrol, Dist: Surat

Our support team is available from 9:00 AM to 6:00 PM (IST), Monday to Saturday.

You can review our detailed policies here:

• Privacy Policy
• Terms and Conditions
• Returns & Refund Policy